Productivity and artificial intelligence
FoundationsLocal shops and independent tradesLocal customer-facing practice

Mapping repetitive tasks

Learn to record frequency, duration, error rate, dependencies and value in the “Local customer-facing practice” specialisation. This programme for local shops and tradespeople asks you to produce a repetitive-task map, then verify repetitive tasks ranked by potential benefit. At beginner level, you will understand the essential concepts and complete a guided first professional task.

Estimated workload · 7 hr 12 min · including workshops8 modules · 24 lessonsCompletion certificate

LEARN · PRODUCE · PROVE

A programme built around a professional outcome.

Start from your situation, practise a professional operation and build Repetitive-task map · guided diagnostic and first working version — local shops and tradespeople.

01

Assignment

describe the situation and test one carefully scoped decision while building a repetitive-task map for local shops and tradespeople

02

Learning case

Atelier du Canal — a work process being simplified without losing human oversight

03

Expected evidence

repetitive tasks ranked by potential benefit

Final assessment: explain the decision and deliver a correctly annotated first example using the repetitive-task map and the criterion repetitive tasks ranked by potential benefit. The certificate confirms programme completion; it is not a state-recognised qualification or CPF certification.

04

Your working template

A blank template and completed example to download in every lesson.

05

How your work will be assessed

Four explicit checks before completing your work.

06

Varied activities

8 workshop minutes in the first lesson, followed by audits, simulations, comparisons, calculations and decisions according to the subject.