HELP · FREQUENTLY ASKED QUESTIONS
Frequently asked questions about L’Arsenal.
Clear answers about the service, content, AI assistant and memberships.
01Who is L’Arsenal for?+
The offer is exclusively for entrepreneurs, independent professionals, associations and small teams subscribing for their professional activity.
02What is the difference between the three memberships?+
Arsenal Communication includes 600 playbooks and the AI Assistant for €380 per year. Arsenal Courses gives access to 4,320 programmes for €420. Arsenal Complete includes both for €720, saving €80.
03Do I need communication expertise?+
No. Every playbook begins with the information to prepare and turns the professional method into clear actions. Courses progress step by step through lessons, exercises and saved progress.
04What does a playbook contain?+
A step-by-step guide, in-depth explanations, completed examples, downloadable models, Arsenal Assistant, a detailed AI prompt, common mistakes and a final checklist.
05How does Arsenal Assistant work?+
Describe your need inside a playbook. The assistant uses its method and adapts guidance to your business. Communication and Complete include 150 responses each month; three trial responses are available each day across the twelve free playbooks.
06Are completion attestations officially certified?+
No. An Arsenal attestation records completion of a learning programme. It is neither a government-recognised diploma nor an official professional certification.
07Can I change the models?+
Yes. They are designed to be adapted and reused for your own professional activity. Completed work belongs to you; source models and training programmes may not be resold or redistributed.
08Will new tools be added?+
Yes. New tools, examples, models and content released within your plan are included at no extra cost throughout the paid period.
09Does the membership renew?+
Yes. Each membership is paid once for twelve months: €380, €420 or €720, and renews annually. You can stop renewal before the due date from your dashboard.
10Can I try before subscribing?+
Yes. Twelve complete playbooks, ten full courses and the first module of all 4,320 programmes remain free.
11Do I need an account before paying?+
No. Select your plan, enter your professional email, accept the required terms and pay directly through Stripe. Access is linked to the email used for payment.
12Can I change plans?+
Yes. Manage the active membership from your dashboard first, or contact us, to avoid two concurrent subscriptions. Your data and learning progress are preserved.
13Can I obtain an invoice?+
Yes. Stripe collects the required business details and provides the payment receipt or invoice according to the order.
14Can I obtain a refund after accessing content?+
The offer is for professionals and is activated immediately. No discretionary refund is offered after activation. Mandatory legal remedies and remedies for a substantial service failure remain available.