Business management
Expert leadershipLocal shops and independent tradesLocal customer-facing practice

Business owner dashboard

Learn to connect cash, sales, delivery and operational alerts in the “Local customer-facing practice” specialisation. This programme for local shops and tradespeople asks you to produce a business-owner dashboard, then verify metrics leading to a concrete management decision. At expert level, you will evaluate strategic scenarios, document uncertainty and transfer the method.

Estimated workload · 15 hr 36 min · including workshops8 modules · 24 lessonsCompletion certificate

LEARN · PRODUCE · PROVE

A programme built around a professional outcome.

Start from your situation, practise a professional operation and build Business-owner dashboard · expert operating standard and decision scenarios — local shops and tradespeople.

01

Assignment

evaluate a complex decision and document its governance while building a business-owner dashboard for local shops and tradespeople

02

Learning case

Maison du Marché — a small business improving operational oversight

03

Expected evidence

metrics leading to a concrete management decision

Final assessment: defend an evidence-based decision and make the approach transferable using the business-owner dashboard and the criterion metrics leading to a concrete management decision. The certificate confirms programme completion; it is not a state-recognised qualification or CPF certification.

04

Your working template

A blank template and completed example to download in every lesson.

05

How your work will be assessed

Four explicit checks before completing your work.

06

Varied activities

20 workshop minutes in the first lesson, followed by audits, simulations, comparisons, calculations and decisions according to the subject.