OptimisationLocal shops and independent tradesLocal customer-facing practice

Business owner dashboard

Learn to connect cash, sales, delivery and operational alerts in the “Local customer-facing practice” specialisation. This programme for local shops and tradespeople asks you to produce a business-owner dashboard, then verify metrics leading to a concrete management decision. At advanced level, you will compare meaningful alternatives and improve an observed outcome.

Estimated workload · 12 hr 24 min · including workshops8 modules · 24 lessonsCompletion certificate

01Establish the baseline: business-owner dashboard3 lessons · 94 min0/3

02Define a testable hypothesis: business-owner dashboard3 lessons · 92 min0/3

03Segment comparable cases: business-owner dashboard3 lessons · 91 min0/3

04Build two controlled alternatives: business-owner dashboard3 lessons · 98 min0/3

05Run the experiment: business-owner dashboard3 lessons · 88 min0/3

06Interpret the observed difference: business-owner dashboard3 lessons · 95 min0/3

07Correct the main friction: business-owner dashboard3 lessons · 94 min0/3

08Document and reuse the learning: business-owner dashboard3 lessons · 92 min0/3

LEARN · PRODUCE · PROVE

A programme built around a professional outcome.

Start from your situation, practise a professional operation and build Business-owner dashboard · comparative experiment and improvement report — local shops and tradespeople.

Assignment

test two alternatives and correct the one producing friction while building a business-owner dashboard for local shops and tradespeople

Learning case

Maison du Marché — a small business improving operational oversight

Expected evidence

metrics leading to a concrete management decision

Final assessment: demonstrate improvement through a controlled comparison using the business-owner dashboard and the criterion metrics leading to a concrete management decision. The certificate confirms programme completion; it is not a state-recognised qualification or CPF certification.

Your working template

A blank template and completed example to download in every lesson.

How your work will be assessed

Four explicit checks before completing your work.

Varied activities

15 workshop minutes in the first lesson, followed by audits, simulations, comparisons, calculations and decisions according to the subject.