Practical implementationLocal shops and independent tradesLocal customer-facing practice

Business owner dashboard

Learn to connect cash, sales, delivery and operational alerts in the “Local customer-facing practice” specialisation. This programme for local shops and tradespeople asks you to produce a business-owner dashboard, then verify metrics leading to a concrete management decision. At intermediate level, you will complete an entire professional workflow independently.

Estimated workload · 9 hr 36 min · including workshops8 modules · 24 lessonsCompletion certificate

01Scope the professional assignment: business-owner dashboard3 lessons · 73 min0/3

02Gather the required evidence: business-owner dashboard3 lessons · 71 min0/3

03Design the complete workflow: business-owner dashboard3 lessons · 70 min0/3

04Produce an operational version: business-owner dashboard3 lessons · 77 min0/3

05Put the output into real use: business-owner dashboard3 lessons · 67 min0/3

06Check quality and operational limits: business-owner dashboard3 lessons · 74 min0/3

07Improve through user feedback: business-owner dashboard3 lessons · 73 min0/3

08Deliver and transfer the workflow: business-owner dashboard3 lessons · 71 min0/3

LEARN · PRODUCE · PROVE

A programme built around a professional outcome.

Start from your situation, practise a professional operation and build Business-owner dashboard · complete operational deliverable — local shops and tradespeople.

Assignment

design and execute the complete workflow from start to finish while building a business-owner dashboard for local shops and tradespeople

Learning case

Maison du Marché — a small business improving operational oversight

Expected evidence

metrics leading to a concrete management decision

Final assessment: deliver a usable professional output and explain each production choice using the business-owner dashboard and the criterion metrics leading to a concrete management decision. The certificate confirms programme completion; it is not a state-recognised qualification or CPF certification.

Your working template

A blank template and completed example to download in every lesson.

How your work will be assessed

Four explicit checks before completing your work.

Varied activities

11 workshop minutes in the first lesson, followed by audits, simulations, comparisons, calculations and decisions according to the subject.